Client Care Coordinator

Summit Counselling Services

We are seeking an outgoing, detail-oriented, efficient person to join our amazing Admin Team in providing front desk support to our Psychotherapy practice. The ideal candidate will be adept at prioritizing, multi-tasking and a positive attitude. This Candidate will also be willing to learn and grow with us!

Pay: $20-22/hr based on experience

Shifts will be: 3 or 4 shifts/week, 8:30-2:30/3-9 M-F, Weekends 10-6. Opportunity to move to a Full Time, management position.

This role will report to Clininc Manager and the Director.

About Us

At Summit, we work with clients to help them get to where they want to be.  Our eclectic team specializes in different areas, and all look at therapy as a team approach.  We customize therapy to best fit each individual client. We are local, understand and support our community and got stuck in the same snowstorm as you this morning. Our aim at Summit is to work with our clients as a team. Their goals are our goals. Our clinicians all work from different perspectives, with different specializations and have their own unique ways of practice. We see every client as the individual they are, and work hard to ensure the right therapist fit. We offer in-office and online counselling to all Alberta Residents. 

This admin position will be based out of our St. Albert location, but will be supporting all Summit locations from this office.

Our Vision

To help clients get to where they want to be, in a way that fits for them.

Our Core Values

Authenticity

Be a Team Player

Respect and Understanding

To succeed in this role …..

You will rock this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, think 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You have a passion for helping others as you will be communicating with our clients.

Qualifications

• 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)
• Psychology undergraduate students and graduates are welcome!

Responsibilities

• Supporting Psychotherapists, Psychologists and Social Workers with client bookings, payments, administrating intake & consent forms, etc.

• Client support: welcoming clients to the office, answering client calls and emails, processing payments at the end of sessions

• Maintaining Quality Assurance (following up on payments, securing payment information, uploading secure documents, managing the booking software, including schedules and treatments offered)

• Maintenance of office area, office supplies, and clinical files

• Claims confirmations from Insurance companies

Skills & Attributes of our ideal candidate….

• Dynamic, self-motivated individual with the ability to work independently, proactively and well under pressure

• Strong communication skills, ability to communicate professionally and with compassion to clients with patience when dealing with challenging clients

• Confidence to share ideas and constructive criticism to help us grow

• Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises

• Tech savvy (we are mostly paper-less, and everything is online)

• An appetite for innovation and simplicity who is highly process oriented

• Working autonomously comes easy to you, but you also love collaborating with a talented team

• Considerable experience using the Microsoft Office Suite, Google Drive Suite, Gmail, Dropbox, Mac, and Windows in a work environment

• Knowledge of Jane App Software scheduling software is an asset

Application Process:

In addition to submitting a resume and cover letter to info@summitcs.ca:

• Please complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your results during the hiring process.

We thank all applicants for their interests: Only those under consideration will be contacted.

For more info on our practice, check out our website: www.summitcs.ca