Toll Free: 1-888-424-0297

Website Technical Support

PAA is here to help

Technical glitches are frustrating! We are sorry you are experiencing difficulties with the website and want to help fix the problem.  You can look through the common issues & fixes below or please feel free to contact Brittany – brittany@paa-ab.ca – for further technical support.

If you are trying to access a form on PAA’s website and it isn’t working (sometimes indicated by a blank tab in your web browser, or a tab that indicates you need to update your Adobe to access the document, or by nothing happening when you click an active link) you can change the settings in your browser or in Adobe.

First, make sure you have the most recent version of Adobe

Change the settings in your browser:

Operating system Microsoft Windows 10 has either: Internet Explorer 11 or the new Edge browser.  The new Edge browser will not open PDF’s in the browser.  Use Internet Explorer 11 to view PDF’s online.   More from Adobe here

Chrome

Chrome does not support viewing PDF’s in the browser window. You can change your browser settings to download the PDF instead of open it.

  • Open Chrome, at the top right click the 3 vertical dots and then Settings
  • At the bottom of the page or at the bottom of the menu on the left hand side – click Advanced
  • Under Privacy and Security, click Site Settings
  • Near the bottom, click PDF Documents
  • Activate the option to download PDF files instead of automatically opening them in Chrome

Internet Explorer (8 or later):

  • Open Internet Explorer, choose Tools> Manage Add-ons
  • Under Add-on Types, select Toolbars and Extensions
  • In the Show menu, select All Add-ons
  • In the list of add-ons, select Adobe PDF Reader
  • Click the Enable/Disable button (it toggles depending on the status of the selected add-on)
    • Enable = PDF’s will open in the browser
    • Disable = PDF’s will not open in the browser

More from Microsoft about managing add-ons in IE 11

Mozilla/Firefox

In Firefox version 52 or higher, the current Adobe plug is not supported so documents will open using the built-in PDF viewer.  If the PDF files don’t open correctly (blank, fuzzy, distorted), you can:

  • Click the download button on the right side of the document header (in the PDF document) to open it on your computer
  • Use another PDF viewer:
    • click the menu (3 horizontal lines) button and select Options
    • In the General panel, go to the Application section
    • Find Portable Document Format (PDF) in the list and click on it
    • In the Action column, click the drop down arrow.  When using the built-in PDF viewer the option “preview in Firefox” will be selected.  To use an external application, select the entry for the PDF application you wish to use.

More from Firefox support here

Safari

To view PDF’s in Safari you have two options:

  • Set Safari preferences to use Adobe Reader plug-in
    • Launch Safari, then choose Preferences
    • In the Preferences window, choose Security and then click the Website Settings button for Internet plug-ins
    • Select Adobe Reader in the list of plug-ins
    • Under the option “When visiting other websites”, in the drop down list, choose Allow Always and then click Done
  • Disable AdobePDFViewer plug-in to use the default Safari PDF viewer
    • You need root privileges for this: more on that here
    • Quit Safari
    • Log in as the root user
    • Choose Go > Go to folder
    • Type /Library in the Go to the folder field, click go
    • Create a new folder in the Library folder, and name it Internet Plug-ins Disabled
    • Open the Internet Plug-ins folder and move both the AdobePDFViewer.plugin and the AdobePDFViewerNPAPI.plugin into the new Internet Plug-ins Disabled folder

*note: if the plug-ins still show in the Internet Plug-ins folder, drag them to the trash.  You may be asked for your name and password.

Find more support for all browsers here: https://helpx.adobe.com/ca/acrobat/using/display-pdf-in-browser.html

Change the settings in Adobe

  1. In Reader or Acrobat, right-click the document window and choose Page Display Preferences
  2. From the list on the left, select Internet
  3. Deselect Display PDF in browser, and then click OK
  4. Try to open the PDF again from the website

If you are getting an Error screen after attempting to make a payment, do not attempt to make that payment again – contact the PAA office to confirm is the payment has been received. paa@paa-ab.ca or 780-424-0294