Administrative Assistant

Position: Administrative Assistant – Psychology Practice

Description of Role

Tandem Psychology is seeking a detail-oriented, organized, and dependable Intake & Administrative Assistant position to support the daily operations of our child- and family-focused psychology practice. This role involves managing a range of administrative responsibilities to help ensure a smooth and supportive client experience and efficient clinic functioning. This is a hybrid position, meaning some hours can be completely remotely and some on-site, depending on clinic needs. 

The ideal candidate is professional, tech-savvy, and comfortable working independently within a small and supportive team. This is a part-time contractor position, with flexible hours depending on clinic needs.

About Our Practice

Tandem Psychology is a compassionate, neurodiversity-affirming psychology practice serving children, parents, and families. We provide therapy, psycho-educational assessments, and group services in a collaborative, inclusive environment. Our team is deeply committed to ethical, client-centered care, and we value the vital role of administrative professionals in creating a welcoming and responsive clinic experience. We offer a caring and inclusive work environment.  

Key Responsibilities

• • Responding to client inquiries and managing new client intake
  • Booking and confirming appointments in our Jane client management platform 
  • Managing clinician calendars and availability
  • Invoicing, payment processing, and insurance/benefits submissions
  • Organizing and maintaining secure client files (digital and/or paper)
  • Supporting clinicians with document formatting, forms, and correspondence
  • Communicating clearly and respectfully with clients and families
  • Managing general clinic email and phone communication
  • Other administrative tasks as needed to support smooth clinic operations 

Qualifications

• Prior administrative experience (experience in a healthcare or mental health setting is an asset)

• Competence using Jane Practice Management Software is required
• Excellent written and verbal communication skills
• Strong attention to detail and organization, with high ethical and personal integrity
• Comfort with technology (email platforms, scheduling systems, digital file management system)
• Familiarity with privacy and record-keeping standards and confidentiality requirements as related to a psychological practice
• Ability to work independently along with being an excellent team player, and manage multiple tasks with professionalism
• A warm, caring, approachable, and client-focused demeanor
• Must be legally eligible to work in Canada and able to sign a confidentiality agreement
• Interested in year-round work, not just summer employment 

Compensation

• • Contractor-based position with hourly competitive compensation rate
  • Part-time hours with flexibility
  • Work remotely or on-site depending on clinic needs and candidate availability
  • Opportunity to grow responsibilities and hours as the clinic expands 

How to Apply

For more information about our clinic, please visit our website at www.tandempsychology.ca 

Interested and qualified individuals are invited to send their resume and a brief cover letter outlining their relevant experience and interest in the role to tandemyeg@gmail.com. Applications will be reviewed on a rolling basis and will continue until the right candidate is found. 

We appreciate all applicants and will contact those selected for an interview.